# Tidio Alternative: InsertChat vs Tidio

Source: https://insertchat.com/alternatives/tidio

> Compare InsertChat with Tidio: conversation-based pricing vs monthly AI credits, Lyro limits, phone answering, and entry prices, with dated sources.

InsertChat is a Tidio alternative for businesses that want AI to answer phone calls as well as chat. Tidio meters billable human conversations and Lyro AI conversations, with a free plan and Starter at $24.17; Free and Starter include 50 lifetime Lyro conversations. InsertChat covers calls, website chat, email, SMS, and WhatsApp from $98 per month.

Competitor details checked on September 27, 2026 from [Tidio’s public pricing page](https://www.tidio.com/pricing/). Prices are in USD as listed; vendors change plans, so confirm current terms with each linked source.

## InsertChat vs Tidio at a glance

| Compared | InsertChat | Tidio |
| --- | --- | --- |
| Pricing model | Pro, Growth, Scale, and Enterprise plans with monthly AI credits included. Annual billing costs ten monthly payments, paid upfront. ([details](https://insertchat.com/pricing)) | Free; Starter $24.17; Growth from $49.17; Plus from $300 plus usage; Premium custom ([source](https://www.tidio.com/pricing/)) |
| What is metered | AI credits from one monthly allowance. Use depends on the model, conversation length, knowledge processing, and tools; calls round up to whole minutes. ([details](https://insertchat.com/pricing#channel-costs)) | Billable (human) conversations and Lyro AI conversations ([source](https://www.tidio.com/pricing/)) |
| Channels | Website chat, phone, email, SMS, and WhatsApp in one shared inbox ([details](https://insertchat.com/product/inbox)) | Chat, email, Messenger, Instagram, and WhatsApp ([source](https://www.tidio.com/pricing/)) |
| Human handoff | Your own team takes over in the shared inbox with the full conversation, on every plan ([details](https://insertchat.com/product/inbox)) | Not verified |
| Knowledge sources | Website URLs, documents, questions and answers, YouTube content, and product information (1,000 sources on Pro) ([details](https://insertchat.com/product/knowledge)) | Not verified |
| Booking | Google Calendar scheduling actions that run automatically or wait for your team’s approval ([details](https://insertchat.com/integration/google-calendar)) | Not verified |
| Entry price | Pro at $98/month, or $81.67/month billed annually, with 5,000 credits, 3 assistants, and 3 seats ([details](https://insertchat.com/pricing)) | Free plan; Starter $24.17 ([source](https://www.tidio.com/pricing/)) |
| Notable limits | Additional phone numbers, SMS, WhatsApp, and other connected services can carry their own charges; analytics and reports start on Scale ([details](https://insertchat.com/pricing#channel-costs)) | Lyro AI is limited to 50 lifetime conversations on Free and Starter ([source](https://www.tidio.com/pricing/)) |

“Not verified” means our check did not confirm this detail. Ask the vendor before deciding.

## When Tidio is the better fit

- You want a free plan for website chat.
- You want Messenger and Instagram alongside chat, email, and WhatsApp.
- You want to try AI replies on a small scale first: Free and Starter include 50 lifetime Lyro conversations.

## When InsertChat fits

- You want an AI receptionist to answer calls in the same inbox as chat.
- You want AI usage included every month: Pro includes 5,000 credits.
- You want Google Calendar booking actions with optional approval.

## How does Tidio’s pricing compare with InsertChat’s?

Tidio lists a free plan, Starter at $24.17, Growth from $49.17, Plus from $300 plus usage, and custom Premium pricing. It meters billable human conversations and Lyro AI conversations. InsertChat Pro is $98 per month with 5,000 monthly AI credits for calls and written conversations.

## How many AI conversations do Tidio’s entry plans include?

Tidio’s pricing page lists 50 lifetime Lyro AI conversations on its Free and Starter plans. InsertChat Pro includes 5,000 monthly AI credits; how many conversations they cover depends on your model, conversation length, and tools.

## Does InsertChat answer phone calls?

Yes. InsertChat’s AI receptionist answers calls from your business knowledge, and calls reach the same shared inbox as website chat, email, SMS, and WhatsApp. Each paid plan includes one phone number; calls use credits and round up to whole minutes.

## Other comparisons

- [InsertChat vs Smith.ai](https://insertchat.com/alternatives/smith-ai): AI receptionist priced per call, with a free plan and human-agent backup.
- [InsertChat vs My AI Front Desk](https://insertchat.com/alternatives/my-ai-front-desk): AI receptionist with voice, SMS, chat, and email allowances in one monthly plan, plus overage.
- [InsertChat vs Goodcall](https://insertchat.com/alternatives/goodcall): Voice-only AI agent priced per agent by unique customers, not minutes.
- [InsertChat vs Rosie](https://insertchat.com/alternatives/rosie): AI phone answering sold in minute bundles, with a web texting add-on.
- [InsertChat vs Dialzara](https://insertchat.com/alternatives/dialzara): AI receptionist priced by minutes, with SMS and web chat sharing one knowledge base.
- [InsertChat vs Upfirst](https://insertchat.com/alternatives/upfirst): AI phone answering sold in call bundles, with texting during calls.
- [InsertChat vs Ruby](https://insertchat.com/alternatives/ruby): Human receptionists and live chat agents, priced by minutes and by chats.
- [InsertChat vs Chatbase](https://insertchat.com/alternatives/chatbase): AI chatbot builder priced by message credits, with a free plan.
- [InsertChat vs Intercom Fin](https://insertchat.com/alternatives/intercom-fin): AI agent priced at $0.99 per outcome, alongside Intercom’s per-seat plans.