# Quo (OpenPhone) Sona Alternative & Pricing vs InsertChat Source: https://insertchat.com/alternatives/quo-sona > AI agent in the Quo (formerly OpenPhone) phone system, billed per call: 10 calls a month included, then monthly credit tiers. InsertChat is a Quo Sona alternative for businesses that want chat, email, and WhatsApp answered with their calls. Sona, the AI agent in Quo (formerly OpenPhone), is billed per call: 10 calls a month come with every Quo plan, then credit tiers from $25 for 40 calls. InsertChat covers calls, website chat, email, SMS, and WhatsApp from $98 per month. Competitor details checked on October 13, 2026 from [Quo’s public pricing page](https://www.quo.com/pricing). Prices are in USD as listed; vendors change plans, so confirm current terms with each linked source. ## Our verdict on InsertChat vs Quo Sona ### Choose InsertChat if - You want one AI front desk for calls, website chat, email, SMS, and WhatsApp, with every conversation in a shared inbox. - You want a price that doesn’t grow with headcount: Pro is $98 per month with 3 team seats included. - You want to keep your current phone provider: in the US and Canada, forward your existing number to InsertChat. - You want the AI to book into the built-in calendar, Google Calendar, Outlook, Calendly, or Cal.com during the conversation, with reminders 72 and 24 hours before. - You serve customers in more languages than English, Spanish, and French: InsertChat follows each customer’s language, with 58 business language options. ### Stay with Quo Sona if - Your team already calls and texts from Quo and wants AI answering in the same phone system. - You get few calls: every Quo plan includes 10 Sona calls a month, and calls under 15 seconds don’t count. - You prefer paying per call instead of per minute. - You want calls transferred to a teammate during the call, which Quo lists on Business and Scale. - You want Sona’s calls and texts synced to HubSpot, Salesforce, or Jobber. New customers can try Pro free for 7 days with 500 credits. A card is required at checkout, and the Pro plan starts when the trial ends unless you cancel first. ## InsertChat vs Quo Sona at a glance | Compared | InsertChat | Quo Sona | | --- | --- | --- | | Pricing model | Pro, Growth, Scale, and Enterprise plans with monthly AI credits included. Annual billing costs ten monthly payments, paid upfront. ([details](https://insertchat.com/pricing)) | Included with Quo phone plans at $19, $33, or $47 per user per month ($15, $23, or $35 billed annually), with call credits ([source](https://www.quo.com/pricing)) | | What is metered | AI credits from one monthly allowance. Use depends on the model, conversation length, knowledge processing, and tools; calls round up to whole minutes. ([details](https://insertchat.com/pricing#channel-costs)) | Calls: 100 credits per call; 10 calls a month included, then $1.00 down to $0.45 per extra call by credit tier ([source](https://www.quo.com/pricing)) | | Channels | Website chat, phone, email, SMS, and WhatsApp in one shared inbox ([details](https://insertchat.com/product/inbox)) | Phone calls, plus texts with booking links, confirmations, or next steps ([source](https://www.quo.com/product/ai/receptionist)) | | Human handoff | Your own team takes over in the shared inbox with the full conversation, on every plan ([details](https://insertchat.com/product/inbox)) | Transfers the call to the right teammate when you instruct it to ([source](https://www.quo.com/product/ai/receptionist)) | | Knowledge sources | Website URLs, documents, questions and answers, audio and video files, and product information (1,000 sources on Pro) ([details](https://insertchat.com/product/knowledge)) | Your website URL, uploaded PDFs, or documents you write ([source](https://www.quo.com/product/ai/receptionist)) | | Booking | Books into the built-in calendar, Google Calendar, Outlook, Calendly, or Cal.com, automatically or after your team’s approval ([details](https://insertchat.com/product/scheduling)) | Books appointments and can text the caller a booking link before the call ends ([source](https://www.quo.com/product/ai/receptionist)) | | Entry price | Pro at $98/month, or $81.67/month billed annually, with 5,000 credits, 3 assistants, and 3 seats ([details](https://insertchat.com/pricing)) | 10 Sona calls a month on any Quo plan, from $15 per user per month billed annually; more calls from $25 for 40 ([source](https://www.quo.com/pricing)) | | Notable limits | Additional phone numbers, SMS, WhatsApp, and other connected services can carry their own charges; analytics and reports start on Scale ([details](https://insertchat.com/pricing#channel-costs)) | Credit tiers run from $25 for 40 calls to $199 for 600; call transfers are listed on Business and Scale ([source](https://www.quo.com/pricing)) | “Not verified” means our check did not confirm this detail. Ask the vendor before deciding. ## Switch from Quo Sona in a day Keep Quo Sona answering while you build and test InsertChat. When the answers sound right, point your call forwarding at InsertChat; you can change it back at any time. 1. **Add your knowledge.** Import the website pages, documents, and FAQs your Quo Sona setup answers from, then test the common questions. 2. **Set the voice and routing.** Pick a voice and greeting, and choose when the AI answers: always, after hours, or when your team doesn’t pick up. 3. **Test, then forward your number.** Place test calls. In the US and Canada, forward your existing number to InsertChat; elsewhere, use an InsertChat number. Porting is not offered. ## How much does Quo’s Sona AI agent cost? Sona is included on Quo’s Starter, Business, and Scale plans, which cost $19, $33, or $47 per user per month, or $15, $23, or $35 billed annually. Every plan includes 1,000 credits a month, which is 10 calls at 100 credits per call. More calls come in monthly tiers from $25 for 40 calls to $199 for 600, with extra calls from $1.00 down to $0.45. ## Is Sona billed per minute or per call? Per call. Quo counts 100 credits per Sona call, and calls under 15 seconds don’t count toward usage. InsertChat measures calls in AI credits, rounded up to whole minutes with a one-minute minimum, from the same 5,000-credit monthly allowance on Pro that covers chat, email, and messaging. ## Do I have to leave Quo to use InsertChat? No. In the US and Canada, keep your number with your current provider and forward calls to InsertChat, for every call, missed calls, or after-hours calls, if your provider supports forwarding. Elsewhere, use a local or toll-free InsertChat number. Number porting is not offered, so place a test call before routing customers. ## Which channels does each product cover? Quo’s AI receptionist page describes Sona answering calls and texting callers booking links, confirmations, or next steps. InsertChat answers calls, website chat, email, SMS, and WhatsApp in one shared inbox. SMS, WhatsApp, and additional phone numbers can carry connected-service charges. ## Can InsertChat transfer calls to my team like Sona? InsertChat does not transfer live calls. Use routing instead: your team’s phone rings first, and the AI answers when nobody picks up within the ring time you set, after hours, or always. Conversations that need a person are flagged in the shared inbox with the full transcript, and the customer can get a callback confirmation by text or email. ## Quo Sona compared with other vendors - [Quo Sona vs Dialpad](https://insertchat.com/compare/quo-sona-vs-dialpad): Quo’s Sona, billed per call with 10 a month included, against Dialpad’s credit-based AI receptionist. ## Other comparisons - [InsertChat vs Smith.ai](https://insertchat.com/alternatives/smith-ai): AI receptionist billed per call, with a 25-call free plan and live-receptionist backup. - [InsertChat vs My AI Front Desk](https://insertchat.com/alternatives/my-ai-front-desk): AI receptionist with separate voice, chat, SMS, and email allowances on one $99 plan, plus overage credits. - [InsertChat vs Goodcall](https://insertchat.com/alternatives/goodcall): AI phone agent billed by unique callers, not minutes, from $79 a month. - [InsertChat vs Rosie](https://insertchat.com/alternatives/rosie): AI phone answering sold by the minute from $49, with a website chat widget on every plan. - [InsertChat vs Dialzara](https://insertchat.com/alternatives/dialzara): AI receptionist billed by the minute from $29, with an SMS agent and website chatbot on one knowledge base. - [InsertChat vs Upfirst](https://insertchat.com/alternatives/upfirst): AI phone answering sold by the call from $24.95, with warm transfers and calendar booking. - [InsertChat vs RingCentral AI Receptionist](https://insertchat.com/alternatives/ringcentral): AI receptionist for any phone system, $49 standalone or $39 on RingEX, with 100 minutes included. - [InsertChat vs Sophiie](https://insertchat.com/alternatives/sophiie): AI receptionist and office manager for trade businesses, with prices quoted on a demo call. - [InsertChat vs Ruby](https://insertchat.com/alternatives/ruby): Human receptionists and live chat agents, priced by minutes and by chats. - [InsertChat vs Chatbase](https://insertchat.com/alternatives/chatbase): AI agent builder metered by message credits, from $40 a month. - [InsertChat vs Tidio](https://insertchat.com/alternatives/tidio): Customer chat with the Lyro AI agent, priced by human and Lyro conversations. - [InsertChat vs Intercom Fin](https://insertchat.com/alternatives/intercom-fin): AI agent priced at $0.99 per outcome, alongside Intercom’s per-seat plans. - [InsertChat vs AnswerConnect](https://insertchat.com/alternatives/answerconnect): Human receptionists around the clock, billed by whole minutes from $350 for 200, with live chat on Growth and Standard. - [InsertChat vs Abby Connect](https://insertchat.com/alternatives/abby-connect): US-based receptionists with an AI option, priced in Abby Minutes from $165 for 50; AI calls use half the minutes. - [InsertChat vs PATLive](https://insertchat.com/alternatives/patlive): Human-only US receptionists around the clock, from $49 pay-as-you-go, with live chat and outbound calls as separate plans. - [InsertChat vs Nexa](https://insertchat.com/alternatives/nexa): Live virtual receptionists on Nexa 100, 300, and 500 voice-minute plans, with prices given on request. - [InsertChat vs Moneypenny](https://insertchat.com/alternatives/moneypenny): People and AI call answering in the US, with minute plans from $165 and call plans from $69; voicenation.com now redirects here. - [InsertChat vs Davinci Virtual](https://insertchat.com/alternatives/davinci-virtual): Live receptionist plans from $129 for 50 minutes, billed by the second, with scheduling on Premium plans. - [InsertChat vs Posh](https://insertchat.com/alternatives/posh): Live receptionists billed by the minute, from $65 a month with no minutes included to $1,900 for 1,000. - [InsertChat vs MAP Communications](https://insertchat.com/alternatives/map-communications): Answering service with 24/7 coverage on every plan, from $49 pay-as-you-go to $649 for 500 minutes. - [InsertChat vs Vapi](https://insertchat.com/alternatives/vapi): Developer voice AI platform: $0.05 per minute for hosting, plus models and carrier fees at provider cost. - [InsertChat vs Retell AI](https://insertchat.com/alternatives/retell-ai): Pay-as-you-go voice and chat agent platform, from $0.07 to $0.31 per minute depending on the model and voice. - [InsertChat vs Bland AI](https://insertchat.com/alternatives/bland-ai): Voice agent platform with all-in per-minute rates: $0.14 on Start, or $0.12 on Build with a $299 monthly fee. - [InsertChat vs Voiceflow](https://insertchat.com/alternatives/voiceflow): Platform for building voice and chat agents, billed in usage credits, with business pricing on request. - [InsertChat vs ElevenLabs Agents](https://insertchat.com/alternatives/elevenlabs-agents): Voice agent plans with included call minutes, $0.08 per extra minute, and LLM usage billed on top. - [InsertChat vs Slang.ai](https://insertchat.com/alternatives/slang-ai): AI phone assistant for restaurants, priced per location from $399, with OpenTable, SevenRooms, Yelp, and Resy integrations. - [InsertChat vs Trillet](https://insertchat.com/alternatives/trillet): Inbound AI receptionist at $49 for 150 minutes, from a voice platform that also sells white-label plans to agencies. - [InsertChat vs Newo.ai](https://insertchat.com/alternatives/newo-ai): AI receptionist billed in shared voice and text units: pay as you go, or $299 a month for 200 units, one location per plan. - [InsertChat vs Dialpad AI Receptionist](https://insertchat.com/alternatives/dialpad): AI receptionist built on Dialpad AI Agents, priced by conversation from a pool of credits whose price is not published. - [InsertChat vs Nextiva AI Receptionist](https://insertchat.com/alternatives/nextiva): XBert AI receptionist for Nextiva plans: $99 a month for 100 resolutions across calls, texts, and chat, then $0.99 each. - [InsertChat vs Marlie AI](https://insertchat.com/alternatives/marlie-ai): AI answering service in minute plans from $49 for 250 minutes, with call transfer and document knowledge on higher tiers. - [InsertChat vs CallRail Voice Assist](https://insertchat.com/alternatives/callrail): AI voice agent from the CallRail call-tracking platform, from $95 a month plus Lead Tracking, then $1 per extra call. - [InsertChat vs Zendesk](https://insertchat.com/alternatives/zendesk): Helpdesk suite priced per agent, with AI agents billed per automated resolution. - [InsertChat vs Crisp](https://insertchat.com/alternatives/crisp): Customer messaging suite priced per workspace, with AI credits for automated conversations and a free plan. - [InsertChat vs LiveChat](https://insertchat.com/alternatives/livechat): Live chat sold as Text plans per user, with AI Agent resolutions included; ChatBot.com lists the same plans. - [InsertChat vs Freshchat](https://insertchat.com/alternatives/freshchat): Messaging helpdesk priced per agent, with Freddy AI Agent sessions sold in packs of 100. - [InsertChat vs Botpress](https://insertchat.com/alternatives/botpress): AI agent platform priced by conversations, with a free plan and AI usage included per conversation. - [InsertChat vs CustomGPT.ai](https://insertchat.com/alternatives/customgpt): Knowledge-based AI agent builder priced by monthly queries, with 10 agents on its entry plan. - [InsertChat vs SiteGPT](https://insertchat.com/alternatives/sitegpt): Website AI chatbot priced by plan and message volume, with WhatsApp and branding removal as add-ons. - [InsertChat vs Chatling](https://insertchat.com/alternatives/chatling): AI chatbot builder priced by monthly AI credits, with a free plan and branding removal on its top plan. - [InsertChat vs Gorgias](https://insertchat.com/alternatives/gorgias): Ecommerce helpdesk priced by monthly tickets, with an AI Agent billed per automated interaction.