# Gorgias Alternative & Pricing: InsertChat vs Gorgias

Source: https://insertchat.com/alternatives/gorgias

> Ecommerce helpdesk priced by monthly tickets, with an AI Agent billed per automated interaction.

InsertChat is a Gorgias alternative for businesses that want AI answering phone calls and messages from one plan. Gorgias prices its ecommerce helpdesk by tickets, from $10 a month for 50, and bills its AI Agent per automated interaction, $0.85 to $1.00 depending on plan. InsertChat covers calls, website chat, email, SMS, and WhatsApp from $98 per month.

Competitor details checked on October 13, 2026 from [Gorgias’s public pricing page](https://www.gorgias.com/pricing). Prices are in USD as listed; vendors change plans, so confirm current terms with each linked source.

## Our verdict on InsertChat vs Gorgias

### Choose InsertChat if

- You run a service business, such as a salon, law office, or contractor, and need calls answered and appointments booked.
- You want AI phone answering in your plan rather than a voice add-on.
- You want one monthly allowance (5,000 monthly AI credits on Pro) instead of per-ticket and per-interaction charges.
- You sell on Shopify and want an AI chatbot on your storefront that answers from product information and store policies.

### Stay with Gorgias if

- You run a Shopify, WooCommerce, BigCommerce, or Magento store, which Gorgias lists as integrations.
- You want an AI agent that takes store actions such as cancellations and discounts, which Gorgias lists.
- Your volume fits ticket pricing and you want up to 500 user seats from Basic.

New customers can try Pro free for 7 days with 500 credits. A card is required at checkout, and the Pro plan starts when the trial ends unless you cancel first.

## InsertChat vs Gorgias at a glance

| Compared | InsertChat | Gorgias |
| --- | --- | --- |
| Pricing model | Pro, Growth, Scale, and Enterprise plans with monthly AI credits included. Annual billing costs ten monthly payments, paid upfront. ([details](https://insertchat.com/pricing)) | Helpdesk by monthly tickets: Starter $10 (monthly only), Basic $60, Pro $360, and Advanced $900 a month, or $50, $300, and $750 billed annually; Enterprise custom ([source](https://www.gorgias.com/pricing)) |
| What is metered | AI credits from one monthly allowance. Use depends on the model, conversation length, knowledge processing, and tools; calls round up to whole minutes. ([details](https://insertchat.com/pricing#channel-costs)) | Tickets (50 to 5,000 a month) and AI Agent automated interactions: $1.00 on Starter, $0.90 on Basic and Pro, $0.85 on Advanced ([source](https://www.gorgias.com/pricing)) |
| Channels | Website chat, phone, email, SMS, and WhatsApp in one shared inbox ([details](https://insertchat.com/product/inbox)) | Email, chat, social, and help center; voice and SMS as add-ons priced by volume ([source](https://www.gorgias.com/pricing)) |
| Human handoff | Your own team takes over in the shared inbox with the full conversation, on every plan ([details](https://insertchat.com/product/inbox)) | Helpdesk with 3 user seats on Starter and 500 on other plans ([source](https://www.gorgias.com/pricing)) |
| Knowledge sources | Website URLs, documents, questions and answers, audio and video files, and product information (1,000 sources on Pro) ([details](https://insertchat.com/product/knowledge)) | Not verified |
| Booking | Books into the built-in calendar, Google Calendar, Outlook, Calendly, or Cal.com, automatically or after your team’s approval ([details](https://insertchat.com/product/scheduling)) | Not verified |
| Entry price | Pro at $98/month, or $81.67/month billed annually, with 5,000 credits, 3 assistants, and 3 seats ([details](https://insertchat.com/pricing)) | $10 a month for 50 tickets (Starter); with AI Agent, $40 a month including 30 automated interactions ([source](https://www.gorgias.com/pricing)) |
| Notable limits | Additional phone numbers, SMS, WhatsApp, and other connected services can carry their own charges; analytics and reports start on Scale ([details](https://insertchat.com/pricing#channel-costs)) | Ticket overage is $0.40 each on Starter and $36 to $40 per 100 on other plans; voice and SMS cost extra ([source](https://www.gorgias.com/pricing)) |

“Not verified” means our check did not confirm this detail. Ask the vendor before deciding.

## Switch from Gorgias in a day

Keep Gorgias live while you build and test InsertChat, then swap the install code. Most of the day goes into adding your knowledge, and the 7-day free trial covers the testing.

1. **Add your knowledge.** Import the website pages, documents, and FAQs your Gorgias setup answers from, then test the common questions.
2. **Match your brand.** Set the assistant’s name, logo, colors, tone, and the moments when your team should take over.
3. **Swap the widget.** Replace the Gorgias widget with the InsertChat install code or WordPress plugin, then test a few conversations.

## How much does Gorgias cost compared with InsertChat?

Gorgias lists Starter at $10 a month for 50 tickets, Basic at $60 ($50 billed annually) for 300, Pro at $360 ($300) for 2,000, and Advanced at $900 ($750) for 5,000. Its AI Agent adds $0.85 to $1.00 per automated interaction. InsertChat Pro is $98 per month with 5,000 monthly AI credits.

## Can InsertChat look up Shopify orders like Gorgias?

No. InsertChat installs on your Shopify storefront as website chat and answers from the product information and store policies you add; the embed does not access live orders, refunds, or inventory. If order actions drive most of your tickets, Gorgias lists Shopify, WooCommerce, BigCommerce, and Magento integrations.

## Does Gorgias answer phone calls?

Gorgias sells voice and SMS as add-ons priced by call and text volume, and its pricing page does not list its AI Agent answering calls. InsertChat’s AI receptionist answers calls on every paid plan, with one phone number included, and books appointments into your calendar.

## When does Gorgias charge for its AI Agent?

Gorgias says you pay when its AI Agent resolves a conversation: $1.00 per automated interaction on Starter, $0.90 on Basic and Pro, and $0.85 on Advanced. InsertChat meters AI usage in credits from one monthly allowance instead of per resolution.

## Gorgias compared with other vendors

- [Gorgias vs Zendesk](https://insertchat.com/compare/gorgias-vs-zendesk): Gorgias prices tickets and AI interactions for online stores; Zendesk prices agents and automated resolutions.

## Other comparisons

- [InsertChat vs Smith.ai](https://insertchat.com/alternatives/smith-ai): AI receptionist billed per call, with a 25-call free plan and live-receptionist backup.
- [InsertChat vs My AI Front Desk](https://insertchat.com/alternatives/my-ai-front-desk): AI receptionist with separate voice, chat, SMS, and email allowances on one $99 plan, plus overage credits.
- [InsertChat vs Goodcall](https://insertchat.com/alternatives/goodcall): AI phone agent billed by unique callers, not minutes, from $79 a month.
- [InsertChat vs Rosie](https://insertchat.com/alternatives/rosie): AI phone answering sold by the minute from $49, with a website chat widget on every plan.
- [InsertChat vs Dialzara](https://insertchat.com/alternatives/dialzara): AI receptionist billed by the minute from $29, with an SMS agent and website chatbot on one knowledge base.
- [InsertChat vs Upfirst](https://insertchat.com/alternatives/upfirst): AI phone answering sold by the call from $24.95, with warm transfers and calendar booking.
- [InsertChat vs RingCentral AI Receptionist](https://insertchat.com/alternatives/ringcentral): AI receptionist for any phone system, $49 standalone or $39 on RingEX, with 100 minutes included.
- [InsertChat vs Sophiie](https://insertchat.com/alternatives/sophiie): AI receptionist and office manager for trade businesses, with prices quoted on a demo call.
- [InsertChat vs Ruby](https://insertchat.com/alternatives/ruby): Human receptionists and live chat agents, priced by minutes and by chats.
- [InsertChat vs Chatbase](https://insertchat.com/alternatives/chatbase): AI agent builder metered by message credits, from $40 a month.
- [InsertChat vs Tidio](https://insertchat.com/alternatives/tidio): Customer chat with the Lyro AI agent, priced by human and Lyro conversations.
- [InsertChat vs Intercom Fin](https://insertchat.com/alternatives/intercom-fin): AI agent priced at $0.99 per outcome, alongside Intercom’s per-seat plans.
- [InsertChat vs AnswerConnect](https://insertchat.com/alternatives/answerconnect): Human receptionists around the clock, billed by whole minutes from $350 for 200, with live chat on Growth and Standard.
- [InsertChat vs Abby Connect](https://insertchat.com/alternatives/abby-connect): US-based receptionists with an AI option, priced in Abby Minutes from $165 for 50; AI calls use half the minutes.
- [InsertChat vs PATLive](https://insertchat.com/alternatives/patlive): Human-only US receptionists around the clock, from $49 pay-as-you-go, with live chat and outbound calls as separate plans.
- [InsertChat vs Nexa](https://insertchat.com/alternatives/nexa): Live virtual receptionists on Nexa 100, 300, and 500 voice-minute plans, with prices given on request.
- [InsertChat vs Moneypenny](https://insertchat.com/alternatives/moneypenny): People and AI call answering in the US, with minute plans from $165 and call plans from $69; voicenation.com now redirects here.
- [InsertChat vs Davinci Virtual](https://insertchat.com/alternatives/davinci-virtual): Live receptionist plans from $129 for 50 minutes, billed by the second, with scheduling on Premium plans.
- [InsertChat vs Posh](https://insertchat.com/alternatives/posh): Live receptionists billed by the minute, from $65 a month with no minutes included to $1,900 for 1,000.
- [InsertChat vs MAP Communications](https://insertchat.com/alternatives/map-communications): Answering service with 24/7 coverage on every plan, from $49 pay-as-you-go to $649 for 500 minutes.
- [InsertChat vs Vapi](https://insertchat.com/alternatives/vapi): Developer voice AI platform: $0.05 per minute for hosting, plus models and carrier fees at provider cost.
- [InsertChat vs Retell AI](https://insertchat.com/alternatives/retell-ai): Pay-as-you-go voice and chat agent platform, from $0.07 to $0.31 per minute depending on the model and voice.
- [InsertChat vs Bland AI](https://insertchat.com/alternatives/bland-ai): Voice agent platform with all-in per-minute rates: $0.14 on Start, or $0.12 on Build with a $299 monthly fee.
- [InsertChat vs Voiceflow](https://insertchat.com/alternatives/voiceflow): Platform for building voice and chat agents, billed in usage credits, with business pricing on request.
- [InsertChat vs ElevenLabs Agents](https://insertchat.com/alternatives/elevenlabs-agents): Voice agent plans with included call minutes, $0.08 per extra minute, and LLM usage billed on top.
- [InsertChat vs Slang.ai](https://insertchat.com/alternatives/slang-ai): AI phone assistant for restaurants, priced per location from $399, with OpenTable, SevenRooms, Yelp, and Resy integrations.
- [InsertChat vs Trillet](https://insertchat.com/alternatives/trillet): Inbound AI receptionist at $49 for 150 minutes, from a voice platform that also sells white-label plans to agencies.
- [InsertChat vs Newo.ai](https://insertchat.com/alternatives/newo-ai): AI receptionist billed in shared voice and text units: pay as you go, or $299 a month for 200 units, one location per plan.
- [InsertChat vs Quo Sona](https://insertchat.com/alternatives/quo-sona): AI agent in the Quo (formerly OpenPhone) phone system, billed per call: 10 calls a month included, then monthly credit tiers.
- [InsertChat vs Dialpad AI Receptionist](https://insertchat.com/alternatives/dialpad): AI receptionist built on Dialpad AI Agents, priced by conversation from a pool of credits whose price is not published.
- [InsertChat vs Nextiva AI Receptionist](https://insertchat.com/alternatives/nextiva): XBert AI receptionist for Nextiva plans: $99 a month for 100 resolutions across calls, texts, and chat, then $0.99 each.
- [InsertChat vs Marlie AI](https://insertchat.com/alternatives/marlie-ai): AI answering service in minute plans from $49 for 250 minutes, with call transfer and document knowledge on higher tiers.
- [InsertChat vs CallRail Voice Assist](https://insertchat.com/alternatives/callrail): AI voice agent from the CallRail call-tracking platform, from $95 a month plus Lead Tracking, then $1 per extra call.
- [InsertChat vs Zendesk](https://insertchat.com/alternatives/zendesk): Helpdesk suite priced per agent, with AI agents billed per automated resolution.
- [InsertChat vs Crisp](https://insertchat.com/alternatives/crisp): Customer messaging suite priced per workspace, with AI credits for automated conversations and a free plan.
- [InsertChat vs LiveChat](https://insertchat.com/alternatives/livechat): Live chat sold as Text plans per user, with AI Agent resolutions included; ChatBot.com lists the same plans.
- [InsertChat vs Freshchat](https://insertchat.com/alternatives/freshchat): Messaging helpdesk priced per agent, with Freddy AI Agent sessions sold in packs of 100.
- [InsertChat vs Botpress](https://insertchat.com/alternatives/botpress): AI agent platform priced by conversations, with a free plan and AI usage included per conversation.
- [InsertChat vs CustomGPT.ai](https://insertchat.com/alternatives/customgpt): Knowledge-based AI agent builder priced by monthly queries, with 10 agents on its entry plan.
- [InsertChat vs SiteGPT](https://insertchat.com/alternatives/sitegpt): Website AI chatbot priced by plan and message volume, with WhatsApp and branding removal as add-ons.
- [InsertChat vs Chatling](https://insertchat.com/alternatives/chatling): AI chatbot builder priced by monthly AI credits, with a free plan and branding removal on its top plan.