# ElevenLabs Agents Alternative: InsertChat vs ElevenLabs Source: https://insertchat.com/alternatives/elevenlabs-agents > Voice agent plans with included call minutes, $0.08 per extra minute, and LLM usage billed on top. InsertChat is an ElevenLabs Agents alternative for businesses that want a complete AI front desk rather than a voice agent to build. ElevenAgents plans run from free with 15 call minutes to $990 for 12,375, then $0.08 per minute, with LLM usage billed separately. InsertChat answers calls, website chat, email, SMS, and WhatsApp from $98 per month. Competitor details checked on October 13, 2026 from [ElevenLabs’ ElevenAgents pricing page](https://elevenlabs.io/pricing/agents). Prices are in USD as listed; vendors change plans, so confirm current terms with each linked source. ## Our verdict on InsertChat vs ElevenLabs Agents ### Choose InsertChat if - You want receptionist features ready to switch on: answers from your knowledge, contact capture, booking, and handoff to your team. - You want calls, AI usage, and written conversations covered by one monthly credit allowance: 5,000 credits on Pro. - You want team seats on your entry plan: Pro includes 3, while ElevenAgents adds workspace seats from Scale at $299. - You want website chat, email, SMS, and WhatsApp in the same inbox as your calls. ### Stay with ElevenLabs Agents if - Voice comes first: you want ElevenLabs voices, and Professional Voice Clones (10 on the Business plan). - You want to start free with 15 call minutes and create as many agents as you like. - Your developers want to connect a custom LLM and wire up tools and workflows themselves. New customers can try Pro free for 7 days with 500 credits. A card is required at checkout, and the Pro plan starts when the trial ends unless you cancel first. ## InsertChat vs ElevenLabs Agents at a glance | Compared | InsertChat | ElevenLabs Agents | | --- | --- | --- | | Pricing model | Pro, Growth, Scale, and Enterprise plans with monthly AI credits included. Annual billing costs ten monthly payments, paid upfront. ([details](https://insertchat.com/pricing)) | Free, Starter ($6), Creator ($22), Pro ($99), Scale ($299), and Business ($990) per month with included call minutes; Enterprise custom ([source](https://elevenlabs.io/pricing/agents)) | | What is metered | AI credits from one monthly allowance. Use depends on the model, conversation length, knowledge processing, and tools; calls round up to whole minutes. ([details](https://insertchat.com/pricing#channel-costs)) | Call minutes (15 to 12,375 included), then $0.08 per minute; text messages $0.003 each; LLM usage billed separately ([source](https://elevenlabs.io/pricing/agents)) | | Channels | Website chat, phone, email, SMS, and WhatsApp in one shared inbox ([details](https://insertchat.com/product/inbox)) | Voice calls with telephony included, a website widget, and text messages ([source](https://elevenlabs.io/pricing/agents)) | | Human handoff | Your own team takes over in the shared inbox with the full conversation, on every plan ([details](https://insertchat.com/product/inbox)) | A transfer-to-number tool hands phone calls to a phone number or SIP address ([source](https://elevenlabs.io/docs/eleven-agents/customization/tools/system-tools/transfer-to-number)) | | Knowledge sources | Website URLs, documents, questions and answers, audio and video files, and product information (1,000 sources on Pro) ([details](https://insertchat.com/product/knowledge)) | Knowledge bases with retrieval (RAG) on every plan ([source](https://elevenlabs.io/pricing/agents)) | | Booking | Books into the built-in calendar, Google Calendar, Outlook, Calendly, or Cal.com, automatically or after your team’s approval ([details](https://insertchat.com/product/scheduling)) | Not verified | | Entry price | Pro at $98/month, or $81.67/month billed annually, with 5,000 credits, 3 assistants, and 3 seats ([details](https://insertchat.com/pricing)) | Free with 15 call minutes; Starter at $6 per month with 75 minutes ([source](https://elevenlabs.io/pricing/agents)) | | Notable limits | Additional phone numbers, SMS, WhatsApp, and other connected services can carry their own charges; analytics and reports start on Scale ([details](https://insertchat.com/pricing#channel-costs)) | 4 to 40 concurrent calls by plan; burst calls cost $0.16 per minute; workspace seats start on Scale; external carriers bill separately ([source](https://elevenlabs.io/pricing/agents)) | “Not verified” means our check did not confirm this detail. Ask the vendor before deciding. ## Switch from ElevenLabs Agents in a day Keep ElevenLabs Agents answering while you build and test InsertChat. When the answers sound right, point your call forwarding at InsertChat; you can change it back at any time. 1. **Add your business knowledge.** Add the website pages, documents, and FAQs behind your ElevenLabs Agents prompts and knowledge bases. InsertChat answers from them, so you test questions instead of editing prompts. 2. **Switch on calls, booking, and handoff.** Pick one of 10 voices and a greeting, connect your calendar, set handoff rules, and choose when the AI answers: always, after hours, or when your team doesn’t pick up. 3. **Test, then forward your number.** Place test calls. In the US and Canada, forward your existing number to InsertChat; elsewhere, use an InsertChat number. Porting is not offered. ## How does ElevenLabs Agents pricing compare with InsertChat’s? ElevenAgents plans include call minutes, from 75 on Starter at $6 to 12,375 on Business at $990, then $0.08 per minute; LLM usage is billed separately, and burst calls cost $0.16 per minute. InsertChat Pro is $98 per month with 5,000 credits for calls and written conversations. ## Is ElevenLabs Agents the same as ElevenLabs Conversational AI? ElevenLabs sells its conversational AI platform as ElevenAgents: its Conversational AI page sits under ElevenAgents in the site navigation, and agent plans are priced on the ElevenAgents pricing page. This comparison covers those agent plans, not ElevenLabs’ text-to-speech subscriptions. ## Does InsertChat include team seats and a shared inbox? Yes. Pro includes 3 team seats and a shared inbox where your team reads each call transcript and takes over conversations. ElevenAgents lists workspace seats from its Scale plan at $299 per month, with 3 seats, and 10 seats on Business at $990. ## Other comparisons - [InsertChat vs Smith.ai](https://insertchat.com/alternatives/smith-ai): AI receptionist billed per call, with a 25-call free plan and live-receptionist backup. - [InsertChat vs My AI Front Desk](https://insertchat.com/alternatives/my-ai-front-desk): AI receptionist with separate voice, chat, SMS, and email allowances on one $99 plan, plus overage credits. - [InsertChat vs Goodcall](https://insertchat.com/alternatives/goodcall): AI phone agent billed by unique callers, not minutes, from $79 a month. - [InsertChat vs Rosie](https://insertchat.com/alternatives/rosie): AI phone answering sold by the minute from $49, with a website chat widget on every plan. - [InsertChat vs Dialzara](https://insertchat.com/alternatives/dialzara): AI receptionist billed by the minute from $29, with an SMS agent and website chatbot on one knowledge base. - [InsertChat vs Upfirst](https://insertchat.com/alternatives/upfirst): AI phone answering sold by the call from $24.95, with warm transfers and calendar booking. - [InsertChat vs RingCentral AI Receptionist](https://insertchat.com/alternatives/ringcentral): AI receptionist for any phone system, $49 standalone or $39 on RingEX, with 100 minutes included. - [InsertChat vs Sophiie](https://insertchat.com/alternatives/sophiie): AI receptionist and office manager for trade businesses, with prices quoted on a demo call. - [InsertChat vs Ruby](https://insertchat.com/alternatives/ruby): Human receptionists and live chat agents, priced by minutes and by chats. - [InsertChat vs Chatbase](https://insertchat.com/alternatives/chatbase): AI agent builder metered by message credits, from $40 a month. - [InsertChat vs Tidio](https://insertchat.com/alternatives/tidio): Customer chat with the Lyro AI agent, priced by human and Lyro conversations. - [InsertChat vs Intercom Fin](https://insertchat.com/alternatives/intercom-fin): AI agent priced at $0.99 per outcome, alongside Intercom’s per-seat plans. - [InsertChat vs AnswerConnect](https://insertchat.com/alternatives/answerconnect): Human receptionists around the clock, billed by whole minutes from $350 for 200, with live chat on Growth and Standard. - [InsertChat vs Abby Connect](https://insertchat.com/alternatives/abby-connect): US-based receptionists with an AI option, priced in Abby Minutes from $165 for 50; AI calls use half the minutes. - [InsertChat vs PATLive](https://insertchat.com/alternatives/patlive): Human-only US receptionists around the clock, from $49 pay-as-you-go, with live chat and outbound calls as separate plans. - [InsertChat vs Nexa](https://insertchat.com/alternatives/nexa): Live virtual receptionists on Nexa 100, 300, and 500 voice-minute plans, with prices given on request. - [InsertChat vs Moneypenny](https://insertchat.com/alternatives/moneypenny): People and AI call answering in the US, with minute plans from $165 and call plans from $69; voicenation.com now redirects here. - [InsertChat vs Davinci Virtual](https://insertchat.com/alternatives/davinci-virtual): Live receptionist plans from $129 for 50 minutes, billed by the second, with scheduling on Premium plans. - [InsertChat vs Posh](https://insertchat.com/alternatives/posh): Live receptionists billed by the minute, from $65 a month with no minutes included to $1,900 for 1,000. - [InsertChat vs MAP Communications](https://insertchat.com/alternatives/map-communications): Answering service with 24/7 coverage on every plan, from $49 pay-as-you-go to $649 for 500 minutes. - [InsertChat vs Vapi](https://insertchat.com/alternatives/vapi): Developer voice AI platform: $0.05 per minute for hosting, plus models and carrier fees at provider cost. - [InsertChat vs Retell AI](https://insertchat.com/alternatives/retell-ai): Pay-as-you-go voice and chat agent platform, from $0.07 to $0.31 per minute depending on the model and voice. - [InsertChat vs Bland AI](https://insertchat.com/alternatives/bland-ai): Voice agent platform with all-in per-minute rates: $0.14 on Start, or $0.12 on Build with a $299 monthly fee. - [InsertChat vs Voiceflow](https://insertchat.com/alternatives/voiceflow): Platform for building voice and chat agents, billed in usage credits, with business pricing on request. - [InsertChat vs Slang.ai](https://insertchat.com/alternatives/slang-ai): AI phone assistant for restaurants, priced per location from $399, with OpenTable, SevenRooms, Yelp, and Resy integrations. - [InsertChat vs Trillet](https://insertchat.com/alternatives/trillet): Inbound AI receptionist at $49 for 150 minutes, from a voice platform that also sells white-label plans to agencies. - [InsertChat vs Newo.ai](https://insertchat.com/alternatives/newo-ai): AI receptionist billed in shared voice and text units: pay as you go, or $299 a month for 200 units, one location per plan. - [InsertChat vs Quo Sona](https://insertchat.com/alternatives/quo-sona): AI agent in the Quo (formerly OpenPhone) phone system, billed per call: 10 calls a month included, then monthly credit tiers. - [InsertChat vs Dialpad AI Receptionist](https://insertchat.com/alternatives/dialpad): AI receptionist built on Dialpad AI Agents, priced by conversation from a pool of credits whose price is not published. - [InsertChat vs Nextiva AI Receptionist](https://insertchat.com/alternatives/nextiva): XBert AI receptionist for Nextiva plans: $99 a month for 100 resolutions across calls, texts, and chat, then $0.99 each. - [InsertChat vs Marlie AI](https://insertchat.com/alternatives/marlie-ai): AI answering service in minute plans from $49 for 250 minutes, with call transfer and document knowledge on higher tiers. - [InsertChat vs CallRail Voice Assist](https://insertchat.com/alternatives/callrail): AI voice agent from the CallRail call-tracking platform, from $95 a month plus Lead Tracking, then $1 per extra call. - [InsertChat vs Zendesk](https://insertchat.com/alternatives/zendesk): Helpdesk suite priced per agent, with AI agents billed per automated resolution. - [InsertChat vs Crisp](https://insertchat.com/alternatives/crisp): Customer messaging suite priced per workspace, with AI credits for automated conversations and a free plan. - [InsertChat vs LiveChat](https://insertchat.com/alternatives/livechat): Live chat sold as Text plans per user, with AI Agent resolutions included; ChatBot.com lists the same plans. - [InsertChat vs Freshchat](https://insertchat.com/alternatives/freshchat): Messaging helpdesk priced per agent, with Freddy AI Agent sessions sold in packs of 100. - [InsertChat vs Botpress](https://insertchat.com/alternatives/botpress): AI agent platform priced by conversations, with a free plan and AI usage included per conversation. - [InsertChat vs CustomGPT.ai](https://insertchat.com/alternatives/customgpt): Knowledge-based AI agent builder priced by monthly queries, with 10 agents on its entry plan. - [InsertChat vs SiteGPT](https://insertchat.com/alternatives/sitegpt): Website AI chatbot priced by plan and message volume, with WhatsApp and branding removal as add-ons. - [InsertChat vs Chatling](https://insertchat.com/alternatives/chatling): AI chatbot builder priced by monthly AI credits, with a free plan and branding removal on its top plan. - [InsertChat vs Gorgias](https://insertchat.com/alternatives/gorgias): Ecommerce helpdesk priced by monthly tickets, with an AI Agent billed per automated interaction.