# Dialpad AI Receptionist Alternative: Pricing vs InsertChat Source: https://insertchat.com/alternatives/dialpad > AI receptionist built on Dialpad AI Agents, priced by conversation from a pool of credits whose price is not published. InsertChat is a Dialpad AI Receptionist alternative for businesses that want a published price and one inbox for every channel. Dialpad’s AI receptionist runs on Dialpad AI Agents, sold as a pool of credits billed per conversation, with no dollar price on its pricing page. InsertChat answers calls, website chat, email, SMS, and WhatsApp from $98 per month. Competitor details checked on October 13, 2026 from [Dialpad’s public pricing page](https://www.dialpad.com/pricing/). Prices are in USD as listed; vendors change plans, so confirm current terms with each linked source. ## Our verdict on InsertChat vs Dialpad AI Receptionist ### Choose InsertChat if - You want to see the price before talking to sales: Pro is $98 per month with 5,000 monthly AI credits. - You want website chat, email, SMS, and WhatsApp answered by the same assistant as your calls, in one shared inbox. - You want to keep your current phone provider and forward calls to InsertChat in the US and Canada. - You want to set it up yourself and test it today: Pro comes with a 7-day free trial with 500 credits. - You want answers from your website, documents, questions and answers, audio and video files, and product information. ### Stay with Dialpad AI Receptionist if - Your company already runs on Dialpad for calling or its contact center and wants AI answering inside it. - You want calls routed to people or departments by intent, with rules by time of day, day of week, department, or person. - You want to pay for AI only when it looks something up or takes an action. - You want business phones, contact center, and AI agents from one vendor. New customers can try Pro free for 7 days with 500 credits. A card is required at checkout, and the Pro plan starts when the trial ends unless you cancel first. ## InsertChat vs Dialpad AI Receptionist at a glance | Compared | InsertChat | Dialpad AI Receptionist | | --- | --- | --- | | Pricing model | Pro, Growth, Scale, and Enterprise plans with monthly AI credits included. Annual billing costs ten monthly payments, paid upfront. ([details](https://insertchat.com/pricing)) | Conversation-based: you buy a pool of AI Agent Credits ([source](https://www.dialpad.com/pricing/)) | | What is metered | AI credits from one monthly allowance. Use depends on the model, conversation length, knowledge processing, and tools; calls round up to whole minutes. ([details](https://insertchat.com/pricing#channel-costs)) | Conversations, billable only when the AI retrieves information or takes an action ([source](https://www.dialpad.com/pricing/)) | | Channels | Website chat, phone, email, SMS, and WhatsApp in one shared inbox ([details](https://insertchat.com/product/inbox)) | Inbound calls; Dialpad AI Agents also cover digital channels ([source](https://www.dialpad.com/features/virtual-receptionist/)) | | Human handoff | Your own team takes over in the shared inbox with the full conversation, on every plan ([details](https://insertchat.com/product/inbox)) | Routes calls to a person by intent, with the full conversation context ([source](https://www.dialpad.com/features/virtual-receptionist/)) | | Knowledge sources | Website URLs, documents, questions and answers, audio and video files, and product information (1,000 sources on Pro) ([details](https://insertchat.com/product/knowledge)) | Not verified | | Booking | Books into the built-in calendar, Google Calendar, Outlook, Calendly, or Cal.com, automatically or after your team’s approval ([details](https://insertchat.com/product/scheduling)) | Checks availability and books, reschedules, or confirms times during the call, where set up ([source](https://www.dialpad.com/features/virtual-receptionist/)) | | Entry price | Pro at $98/month, or $81.67/month billed annually, with 5,000 credits, 3 assistants, and 3 seats ([details](https://insertchat.com/pricing)) | Not published: the pricing page lists no price for AI Agent Credits ([source](https://www.dialpad.com/pricing/)) | | Notable limits | Additional phone numbers, SMS, WhatsApp, and other connected services can carry their own charges; analytics and reports start on Scale ([details](https://insertchat.com/pricing#channel-costs)) | Covers straightforward scheduling; involved cases often fall to a broader AI customer service agent ([source](https://www.dialpad.com/features/virtual-receptionist/)) | “Not verified” means our check did not confirm this detail. Ask the vendor before deciding. ## Switch from Dialpad AI Receptionist in a day Keep Dialpad AI Receptionist answering while you build and test InsertChat. When the answers sound right, point your call forwarding at InsertChat; you can change it back at any time. 1. **Add your knowledge.** Import the website pages, documents, and FAQs your Dialpad AI Receptionist setup answers from, then test the common questions. 2. **Set the voice and routing.** Pick a voice and greeting, and choose when the AI answers: always, after hours, or when your team doesn’t pick up. 3. **Test, then forward your number.** Place test calls. In the US and Canada, forward your existing number to InsertChat; elsewhere, use an InsertChat number. Porting is not offered. ## How much does Dialpad’s AI receptionist cost? Dialpad doesn’t publish a dollar price for it. Its pricing page describes conversation-based pricing: you buy a pool of AI Agent Credits, and a conversation is billable only when the AI retrieves information or takes an action. InsertChat Pro is $98 per month, or $81.67 per month billed annually, with 5,000 monthly AI credits. ## What can Dialpad’s AI receptionist do? Dialpad says its AI Agents greet callers, handle routine requests, and route calls that need a person by intent, passing along the full context. Where set up, they check availability and book, reschedule, or confirm times during the call; Dialpad notes that involved scheduling often falls to a broader AI customer service agent. ## Does InsertChat replace my phone system? No. InsertChat is an AI front desk, not a business phone system. In the US and Canada, keep your number with your current provider and forward calls to InsertChat; elsewhere, use a local or toll-free InsertChat number. Each paid plan includes one number, and additional numbers are $10 per month. ## Can InsertChat route calls to my team like Dialpad? InsertChat routes before the AI answers instead of transferring mid-call. Set weekly hours, your time zone, and a ring time from 5 to 60 seconds: your team’s phone rings first, and the AI answers after hours or when nobody picks up. Conversations that need a person are flagged in the shared inbox with the full transcript. ## Which channels does each product cover? Dialpad’s AI receptionist page covers inbound calls, and Dialpad describes its AI Agents as voice and digital. InsertChat answers calls, website chat, email, SMS, and WhatsApp in one shared inbox, where your team takes over any conversation. ## Dialpad AI Receptionist compared with other vendors - [Dialpad vs RingCentral](https://insertchat.com/compare/dialpad-vs-ringcentral): AI receptionists inside two phone platforms: Dialpad’s credit-based AI Agents and RingCentral’s per-minute add-on. - [Quo Sona vs Dialpad](https://insertchat.com/compare/quo-sona-vs-dialpad): Quo’s Sona, billed per call with 10 a month included, against Dialpad’s credit-based AI receptionist. ## Other comparisons - [InsertChat vs Smith.ai](https://insertchat.com/alternatives/smith-ai): AI receptionist billed per call, with a 25-call free plan and live-receptionist backup. - [InsertChat vs My AI Front Desk](https://insertchat.com/alternatives/my-ai-front-desk): AI receptionist with separate voice, chat, SMS, and email allowances on one $99 plan, plus overage credits. - [InsertChat vs Goodcall](https://insertchat.com/alternatives/goodcall): AI phone agent billed by unique callers, not minutes, from $79 a month. - [InsertChat vs Rosie](https://insertchat.com/alternatives/rosie): AI phone answering sold by the minute from $49, with a website chat widget on every plan. - [InsertChat vs Dialzara](https://insertchat.com/alternatives/dialzara): AI receptionist billed by the minute from $29, with an SMS agent and website chatbot on one knowledge base. - [InsertChat vs Upfirst](https://insertchat.com/alternatives/upfirst): AI phone answering sold by the call from $24.95, with warm transfers and calendar booking. - [InsertChat vs RingCentral AI Receptionist](https://insertchat.com/alternatives/ringcentral): AI receptionist for any phone system, $49 standalone or $39 on RingEX, with 100 minutes included. - [InsertChat vs Sophiie](https://insertchat.com/alternatives/sophiie): AI receptionist and office manager for trade businesses, with prices quoted on a demo call. - [InsertChat vs Ruby](https://insertchat.com/alternatives/ruby): Human receptionists and live chat agents, priced by minutes and by chats. - [InsertChat vs Chatbase](https://insertchat.com/alternatives/chatbase): AI agent builder metered by message credits, from $40 a month. - [InsertChat vs Tidio](https://insertchat.com/alternatives/tidio): Customer chat with the Lyro AI agent, priced by human and Lyro conversations. - [InsertChat vs Intercom Fin](https://insertchat.com/alternatives/intercom-fin): AI agent priced at $0.99 per outcome, alongside Intercom’s per-seat plans. - [InsertChat vs AnswerConnect](https://insertchat.com/alternatives/answerconnect): Human receptionists around the clock, billed by whole minutes from $350 for 200, with live chat on Growth and Standard. - [InsertChat vs Abby Connect](https://insertchat.com/alternatives/abby-connect): US-based receptionists with an AI option, priced in Abby Minutes from $165 for 50; AI calls use half the minutes. - [InsertChat vs PATLive](https://insertchat.com/alternatives/patlive): Human-only US receptionists around the clock, from $49 pay-as-you-go, with live chat and outbound calls as separate plans. - [InsertChat vs Nexa](https://insertchat.com/alternatives/nexa): Live virtual receptionists on Nexa 100, 300, and 500 voice-minute plans, with prices given on request. - [InsertChat vs Moneypenny](https://insertchat.com/alternatives/moneypenny): People and AI call answering in the US, with minute plans from $165 and call plans from $69; voicenation.com now redirects here. - [InsertChat vs Davinci Virtual](https://insertchat.com/alternatives/davinci-virtual): Live receptionist plans from $129 for 50 minutes, billed by the second, with scheduling on Premium plans. - [InsertChat vs Posh](https://insertchat.com/alternatives/posh): Live receptionists billed by the minute, from $65 a month with no minutes included to $1,900 for 1,000. - [InsertChat vs MAP Communications](https://insertchat.com/alternatives/map-communications): Answering service with 24/7 coverage on every plan, from $49 pay-as-you-go to $649 for 500 minutes. - [InsertChat vs Vapi](https://insertchat.com/alternatives/vapi): Developer voice AI platform: $0.05 per minute for hosting, plus models and carrier fees at provider cost. - [InsertChat vs Retell AI](https://insertchat.com/alternatives/retell-ai): Pay-as-you-go voice and chat agent platform, from $0.07 to $0.31 per minute depending on the model and voice. - [InsertChat vs Bland AI](https://insertchat.com/alternatives/bland-ai): Voice agent platform with all-in per-minute rates: $0.14 on Start, or $0.12 on Build with a $299 monthly fee. - [InsertChat vs Voiceflow](https://insertchat.com/alternatives/voiceflow): Platform for building voice and chat agents, billed in usage credits, with business pricing on request. - [InsertChat vs ElevenLabs Agents](https://insertchat.com/alternatives/elevenlabs-agents): Voice agent plans with included call minutes, $0.08 per extra minute, and LLM usage billed on top. - [InsertChat vs Slang.ai](https://insertchat.com/alternatives/slang-ai): AI phone assistant for restaurants, priced per location from $399, with OpenTable, SevenRooms, Yelp, and Resy integrations. - [InsertChat vs Trillet](https://insertchat.com/alternatives/trillet): Inbound AI receptionist at $49 for 150 minutes, from a voice platform that also sells white-label plans to agencies. - [InsertChat vs Newo.ai](https://insertchat.com/alternatives/newo-ai): AI receptionist billed in shared voice and text units: pay as you go, or $299 a month for 200 units, one location per plan. - [InsertChat vs Quo Sona](https://insertchat.com/alternatives/quo-sona): AI agent in the Quo (formerly OpenPhone) phone system, billed per call: 10 calls a month included, then monthly credit tiers. - [InsertChat vs Nextiva AI Receptionist](https://insertchat.com/alternatives/nextiva): XBert AI receptionist for Nextiva plans: $99 a month for 100 resolutions across calls, texts, and chat, then $0.99 each. - [InsertChat vs Marlie AI](https://insertchat.com/alternatives/marlie-ai): AI answering service in minute plans from $49 for 250 minutes, with call transfer and document knowledge on higher tiers. - [InsertChat vs CallRail Voice Assist](https://insertchat.com/alternatives/callrail): AI voice agent from the CallRail call-tracking platform, from $95 a month plus Lead Tracking, then $1 per extra call. - [InsertChat vs Zendesk](https://insertchat.com/alternatives/zendesk): Helpdesk suite priced per agent, with AI agents billed per automated resolution. - [InsertChat vs Crisp](https://insertchat.com/alternatives/crisp): Customer messaging suite priced per workspace, with AI credits for automated conversations and a free plan. - [InsertChat vs LiveChat](https://insertchat.com/alternatives/livechat): Live chat sold as Text plans per user, with AI Agent resolutions included; ChatBot.com lists the same plans. - [InsertChat vs Freshchat](https://insertchat.com/alternatives/freshchat): Messaging helpdesk priced per agent, with Freddy AI Agent sessions sold in packs of 100. - [InsertChat vs Botpress](https://insertchat.com/alternatives/botpress): AI agent platform priced by conversations, with a free plan and AI usage included per conversation. - [InsertChat vs CustomGPT.ai](https://insertchat.com/alternatives/customgpt): Knowledge-based AI agent builder priced by monthly queries, with 10 agents on its entry plan. - [InsertChat vs SiteGPT](https://insertchat.com/alternatives/sitegpt): Website AI chatbot priced by plan and message volume, with WhatsApp and branding removal as add-ons. - [InsertChat vs Chatling](https://insertchat.com/alternatives/chatling): AI chatbot builder priced by monthly AI credits, with a free plan and branding removal on its top plan. - [InsertChat vs Gorgias](https://insertchat.com/alternatives/gorgias): Ecommerce helpdesk priced by monthly tickets, with an AI Agent billed per automated interaction.