# CustomGPT.ai Alternative & Pricing: InsertChat vs CustomGPT Source: https://insertchat.com/alternatives/customgpt > Knowledge-based AI agent builder priced by monthly queries, with 10 agents on its entry plan. InsertChat is a CustomGPT.ai alternative for businesses that want their knowledge answering phone calls and messages in one shared inbox. CustomGPT.ai prices by monthly queries: Standard is $99 a month, or $89 billed annually, for 1,000 queries and 10 agents. InsertChat covers calls, website chat, email, SMS, and WhatsApp from $98 per month. Competitor details checked on October 13, 2026 from [CustomGPT.ai’s public pricing page](https://customgpt.ai/pricing/). Prices are in USD as listed; vendors change plans, so confirm current terms with each linked source. ## Our verdict on InsertChat vs CustomGPT.ai ### Choose InsertChat if - You want customers answered on the phone, by email, by SMS, and on WhatsApp as well as in website chat. - You want your team to take over conversations in a shared inbox, with contacts and the full history. - You want the assistant to book appointments and run connected actions in HubSpot, Zoho, Stripe, or Zendesk. - You want your logo and styling on your entry plan; CustomGPT.ai removes its branding on Premium. ### Stay with CustomGPT.ai if - You want answers grounded in a large document library: Standard allows 5,000 documents per agent and 60 million words of storage. - You want many agents for different teams or knowledge sets: 10 on Standard and 25 on Premium. - You want connectors for Confluence, Google Drive, Notion, or SharePoint, or a RAG API for your own apps. New customers can try Pro free for 7 days with 500 credits. A card is required at checkout, and the Pro plan starts when the trial ends unless you cancel first. ## InsertChat vs CustomGPT.ai at a glance | Compared | InsertChat | CustomGPT.ai | | --- | --- | --- | | Pricing model | Pro, Growth, Scale, and Enterprise plans with monthly AI credits included. Annual billing costs ten monthly payments, paid upfront. ([details](https://insertchat.com/pricing)) | Standard $99 and Premium $499 a month, or $89 and $449 billed annually; Enterprise custom ([source](https://customgpt.ai/pricing/)) | | What is metered | AI credits from one monthly allowance. Use depends on the model, conversation length, knowledge processing, and tools; calls round up to whole minutes. ([details](https://insertchat.com/pricing#channel-costs)) | Queries: 1,000 a month on Standard and 5,000 on Premium, shared across agents; documents and word storage are also capped ([source](https://customgpt.ai/pricing/)) | | Channels | Website chat, phone, email, SMS, and WhatsApp in one shared inbox ([details](https://insertchat.com/product/inbox)) | Slack deployment listed on every plan; other deployment channels are not itemized on the pricing page ([source](https://customgpt.ai/pricing/)) | | Human handoff | Your own team takes over in the shared inbox with the full conversation, on every plan ([details](https://insertchat.com/product/inbox)) | Not verified | | Knowledge sources | Website URLs, documents, questions and answers, audio and video files, and product information (1,000 sources on Pro) ([details](https://insertchat.com/product/knowledge)) | Websites, helpdesks, knowledge bases, 1,400+ document formats, YouTube, audio, and podcasts, with connectors such as Google Drive and Notion ([source](https://customgpt.ai/pricing/)) | | Booking | Books into the built-in calendar, Google Calendar, Outlook, Calendly, or Cal.com, automatically or after your team’s approval ([details](https://insertchat.com/product/scheduling)) | Not verified | | Entry price | Pro at $98/month, or $81.67/month billed annually, with 5,000 credits, 3 assistants, and 3 seats ([details](https://insertchat.com/pricing)) | $99 a month, or $89 billed annually (Standard), with a 7-day free trial ([source](https://customgpt.ai/pricing/)) | | Notable limits | Additional phone numbers, SMS, WhatsApp, and other connected services can carry their own charges; analytics and reports start on Scale ([details](https://insertchat.com/pricing#channel-costs)) | Responses stop when the monthly query limit is reached; removing CustomGPT.ai branding needs Premium ([source](https://customgpt.ai/pricing/)) | “Not verified” means our check did not confirm this detail. Ask the vendor before deciding. ## Switch from CustomGPT.ai in a day Keep CustomGPT.ai live while you build and test InsertChat, then swap the install code. Most of the day goes into adding your knowledge, and the 7-day free trial covers the testing. 1. **Add your knowledge.** Import the website pages, documents, and FAQs your CustomGPT.ai setup answers from, then test the common questions. 2. **Match your brand.** Set the assistant’s name, logo, colors, tone, and the moments when your team should take over. 3. **Swap the widget.** Replace the CustomGPT.ai widget with the InsertChat install code or WordPress plugin, then test a few conversations. ## How much does CustomGPT.ai cost compared with InsertChat? CustomGPT.ai lists Standard at $99 a month ($89 billed annually) with 1,000 queries and 10 agents, and Premium at $499 ($449 annually) with 5,000 queries and 25 agents. InsertChat Pro is $98 per month with 5,000 monthly AI credits, 3 assistants, and 3 seats, and it answers phone calls. ## What happens when I hit CustomGPT.ai’s query limit? CustomGPT.ai’s pricing page says reaching the query limit stops responses to new queries, and reaching the word limit stops new indexing. Queries are counted per account across all agents. InsertChat draws calls and conversations from one monthly credit allowance, and its pricing page includes a usage estimator. ## Can InsertChat learn from the same content as CustomGPT.ai? InsertChat learns from website URLs, documents, questions and answers, audio and video files, and product information, with 1,000 sources on Pro. CustomGPT.ai lists more source types, including YouTube, podcasts, and many document formats, so check that your key sources are covered before switching. ## Does CustomGPT.ai offer live chat with a person? CustomGPT.ai’s pricing page does not list live chat or human handoff. In InsertChat, handoff rules pass a conversation to your team when a customer asks for a person or the assistant is unsure, and your team replies from the shared inbox with the full history. ## CustomGPT.ai compared with other vendors - [Chatbase vs CustomGPT.ai](https://insertchat.com/compare/chatbase-vs-customgpt): Chatbase’s message-credit plans from free, against CustomGPT.ai’s query-capped agents from $99. ## Other comparisons - [InsertChat vs Smith.ai](https://insertchat.com/alternatives/smith-ai): AI receptionist billed per call, with a 25-call free plan and live-receptionist backup. - [InsertChat vs My AI Front Desk](https://insertchat.com/alternatives/my-ai-front-desk): AI receptionist with separate voice, chat, SMS, and email allowances on one $99 plan, plus overage credits. - [InsertChat vs Goodcall](https://insertchat.com/alternatives/goodcall): AI phone agent billed by unique callers, not minutes, from $79 a month. - [InsertChat vs Rosie](https://insertchat.com/alternatives/rosie): AI phone answering sold by the minute from $49, with a website chat widget on every plan. - [InsertChat vs Dialzara](https://insertchat.com/alternatives/dialzara): AI receptionist billed by the minute from $29, with an SMS agent and website chatbot on one knowledge base. - [InsertChat vs Upfirst](https://insertchat.com/alternatives/upfirst): AI phone answering sold by the call from $24.95, with warm transfers and calendar booking. - [InsertChat vs RingCentral AI Receptionist](https://insertchat.com/alternatives/ringcentral): AI receptionist for any phone system, $49 standalone or $39 on RingEX, with 100 minutes included. - [InsertChat vs Sophiie](https://insertchat.com/alternatives/sophiie): AI receptionist and office manager for trade businesses, with prices quoted on a demo call. - [InsertChat vs Ruby](https://insertchat.com/alternatives/ruby): Human receptionists and live chat agents, priced by minutes and by chats. - [InsertChat vs Chatbase](https://insertchat.com/alternatives/chatbase): AI agent builder metered by message credits, from $40 a month. - [InsertChat vs Tidio](https://insertchat.com/alternatives/tidio): Customer chat with the Lyro AI agent, priced by human and Lyro conversations. - [InsertChat vs Intercom Fin](https://insertchat.com/alternatives/intercom-fin): AI agent priced at $0.99 per outcome, alongside Intercom’s per-seat plans. - [InsertChat vs AnswerConnect](https://insertchat.com/alternatives/answerconnect): Human receptionists around the clock, billed by whole minutes from $350 for 200, with live chat on Growth and Standard. - [InsertChat vs Abby Connect](https://insertchat.com/alternatives/abby-connect): US-based receptionists with an AI option, priced in Abby Minutes from $165 for 50; AI calls use half the minutes. - [InsertChat vs PATLive](https://insertchat.com/alternatives/patlive): Human-only US receptionists around the clock, from $49 pay-as-you-go, with live chat and outbound calls as separate plans. - [InsertChat vs Nexa](https://insertchat.com/alternatives/nexa): Live virtual receptionists on Nexa 100, 300, and 500 voice-minute plans, with prices given on request. - [InsertChat vs Moneypenny](https://insertchat.com/alternatives/moneypenny): People and AI call answering in the US, with minute plans from $165 and call plans from $69; voicenation.com now redirects here. - [InsertChat vs Davinci Virtual](https://insertchat.com/alternatives/davinci-virtual): Live receptionist plans from $129 for 50 minutes, billed by the second, with scheduling on Premium plans. - [InsertChat vs Posh](https://insertchat.com/alternatives/posh): Live receptionists billed by the minute, from $65 a month with no minutes included to $1,900 for 1,000. - [InsertChat vs MAP Communications](https://insertchat.com/alternatives/map-communications): Answering service with 24/7 coverage on every plan, from $49 pay-as-you-go to $649 for 500 minutes. - [InsertChat vs Vapi](https://insertchat.com/alternatives/vapi): Developer voice AI platform: $0.05 per minute for hosting, plus models and carrier fees at provider cost. - [InsertChat vs Retell AI](https://insertchat.com/alternatives/retell-ai): Pay-as-you-go voice and chat agent platform, from $0.07 to $0.31 per minute depending on the model and voice. - [InsertChat vs Bland AI](https://insertchat.com/alternatives/bland-ai): Voice agent platform with all-in per-minute rates: $0.14 on Start, or $0.12 on Build with a $299 monthly fee. - [InsertChat vs Voiceflow](https://insertchat.com/alternatives/voiceflow): Platform for building voice and chat agents, billed in usage credits, with business pricing on request. - [InsertChat vs ElevenLabs Agents](https://insertchat.com/alternatives/elevenlabs-agents): Voice agent plans with included call minutes, $0.08 per extra minute, and LLM usage billed on top. - [InsertChat vs Slang.ai](https://insertchat.com/alternatives/slang-ai): AI phone assistant for restaurants, priced per location from $399, with OpenTable, SevenRooms, Yelp, and Resy integrations. - [InsertChat vs Trillet](https://insertchat.com/alternatives/trillet): Inbound AI receptionist at $49 for 150 minutes, from a voice platform that also sells white-label plans to agencies. - [InsertChat vs Newo.ai](https://insertchat.com/alternatives/newo-ai): AI receptionist billed in shared voice and text units: pay as you go, or $299 a month for 200 units, one location per plan. - [InsertChat vs Quo Sona](https://insertchat.com/alternatives/quo-sona): AI agent in the Quo (formerly OpenPhone) phone system, billed per call: 10 calls a month included, then monthly credit tiers. - [InsertChat vs Dialpad AI Receptionist](https://insertchat.com/alternatives/dialpad): AI receptionist built on Dialpad AI Agents, priced by conversation from a pool of credits whose price is not published. - [InsertChat vs Nextiva AI Receptionist](https://insertchat.com/alternatives/nextiva): XBert AI receptionist for Nextiva plans: $99 a month for 100 resolutions across calls, texts, and chat, then $0.99 each. - [InsertChat vs Marlie AI](https://insertchat.com/alternatives/marlie-ai): AI answering service in minute plans from $49 for 250 minutes, with call transfer and document knowledge on higher tiers. - [InsertChat vs CallRail Voice Assist](https://insertchat.com/alternatives/callrail): AI voice agent from the CallRail call-tracking platform, from $95 a month plus Lead Tracking, then $1 per extra call. - [InsertChat vs Zendesk](https://insertchat.com/alternatives/zendesk): Helpdesk suite priced per agent, with AI agents billed per automated resolution. - [InsertChat vs Crisp](https://insertchat.com/alternatives/crisp): Customer messaging suite priced per workspace, with AI credits for automated conversations and a free plan. - [InsertChat vs LiveChat](https://insertchat.com/alternatives/livechat): Live chat sold as Text plans per user, with AI Agent resolutions included; ChatBot.com lists the same plans. - [InsertChat vs Freshchat](https://insertchat.com/alternatives/freshchat): Messaging helpdesk priced per agent, with Freddy AI Agent sessions sold in packs of 100. - [InsertChat vs Botpress](https://insertchat.com/alternatives/botpress): AI agent platform priced by conversations, with a free plan and AI usage included per conversation. - [InsertChat vs SiteGPT](https://insertchat.com/alternatives/sitegpt): Website AI chatbot priced by plan and message volume, with WhatsApp and branding removal as add-ons. - [InsertChat vs Chatling](https://insertchat.com/alternatives/chatling): AI chatbot builder priced by monthly AI credits, with a free plan and branding removal on its top plan. - [InsertChat vs Gorgias](https://insertchat.com/alternatives/gorgias): Ecommerce helpdesk priced by monthly tickets, with an AI Agent billed per automated interaction.